Getting an LLM feature from demo to production
A chatbot, assistant or summariser looked great in the demo. Now real users report wrong or odd answers, and nobody can tell whether the last prompt change made things better or worse.
- 1.Collect real conversations and known failures into a test set
- 2.Build an evaluation harness that scores every change against it
- 3.Fix the biggest failure modes first: retrieval, prompting, guardrails
- 4.Add monitoring so new problems show up before users report them
- Evaluation suite and test set
- Fixes as reviewed pull requests
- Quality report you can re-run
- Handover docs
- Answer quality on the test set
- Failure rate by category
- Latency and cost per conversation